Sahan Market (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use the Sahan Market mobile application and related services.
We may collect the following types of information:
a) Account Information
- Phone number
- Name
- Profile information you choose to provide
b) Order and Service Information
- Purchase and order history
- Service request details
- Transaction-related information
- Order status and support activity
c) Support Information
- Messages you send through support or ticket features
- Customer service requests and replies
d) App and Device Information
- Basic technical information needed for app functionality, security, debugging, and performance
- Notification preferences
- Device-related information provided by the operating system or app platform
We use your information to:
- Create and manage your account
- Verify your identity and support login by phone number or OTP
- Process orders and service requests
- Provide customer support
- Show order history and account information
- Send service-related notifications and updates
- Improve app performance, reliability, and security
- Prevent fraud, abuse, and unauthorized access
- Comply with legal and operational requirements
Sahan Market may send notifications related to:
- Order updates
- Service status
- Account activity
- Promotions or offers, where enabled by the user
You can manage some notification preferences inside the app or in your device settings.
We do not sell your personal information.
We may share information only when necessary:
- With service providers or infrastructure providers that help us operate the app
- With payment, telecom, or fulfillment partners when required to complete a service
- With authorities or legal bodies when required by law
- To protect the rights, safety, security, and integrity of our users, business, and systems
We keep personal data only as long as needed for:
- Providing the service
- Maintaining account and order history
- Preventing fraud and abuse
- Resolving disputes
- Meeting legal, tax, accounting, security, and compliance obligations
Some records may be retained even after an account deletion request if retention is required for legal, fraud prevention, accounting, dispute handling, or security reasons.
Users can request account deletion inside the Sahan Market app:
Profile > Settings > Delete Account
When a deletion request is submitted, we review and process the request. If there are active, pending, or in-process orders, deletion may be delayed until required handling is completed.
Users may also request deletion by contacting us:
Business Name: Sahan Market
Email: support@sahanmarket.com
Phone: +252610358885
We take reasonable technical and organizational steps to protect your information from unauthorized access, misuse, loss, alteration, or disclosure. However, no system can be guaranteed 100% secure.
Sahan Market is not intended for children unless permitted under applicable law and supervised by a parent or guardian. We do not knowingly collect personal information from children in violation of applicable law.
You may:
- Update certain profile information inside the app
- Change notification preferences
- Request account deletion
- Contact us with privacy-related questions
If you use Sahan Market from different regions, your information may be processed where our systems or service providers operate, subject to applicable laws and safeguards.
We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page. Continued use of the app after changes means you accept the updated policy.
© 2026 Sahan Market. All rights reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.